Terms & Conditions


Orders can be placed by phone, fax, mail, online or by e-mail and we will deliver direct to your door. Contact us today for online account set up, order forms or print them off from our website, www.allstatesmedical.com.au



This site is owned and operated by All States Medical Supplies PTY LTD. All material appearing on this website is subject to applicable copyright laws.

You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password.
All States Medical Supplies grants you a limited access for personal use of this site and you are not to download or modify any portion of it, except with express written consent of All States Medical Supplies.

Access to this site is limited for the use of the registered account holder or their delegate only and does not allow any of the following:

  • resale or commercial use of this site or its contents
  • collection and use of any product listings, descriptions, or prices
  • disclosure, downloading or copying of account information for the benefit of another merchant
  • This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose

Any unauthorised use will result in termination of access to the site



In the event a product is listed with an incorrect price, description or image through an error in information received from our suppliers or due to a typographical error, All States Medical Supplies have the right to refuse or cancel any order placed for the product listed at the incorrect price.


We accept most major credit cards (MasterCard or Visa) cheques, direct deposit to our bank account (please use your customer account number as your payment reference).

All accounts are Nett 30 days from date of statement.

All goods remain the property of All States Medical Supplies until such time as full payment has been received by the Accounts Dept, All States Medical Supplies.



All new account applicants will be required to fill out and return an account application form available from our website www.allstatesmedical.com.au or your Sales Representative. We reserve the right to reject any application and or to close accounts at any time if terms and conditions are not met.

If scheduled drugs are to be supplied, the principle Doctors current medical board registration needs to accompany the account application form before supplies will be delivered. Where scheduled items are to be supplied to a multi doctor practice the principle doctors name must appear on the invoice (these conditions are defined by the NSW Department of Health “Supply of restricted substances for therapeutic use”).



All claims relating to incorrect supply or transport damage are to be made within 7 days from the invoice date. All other claims will be considered on merit.

Returns must be approved by our customer service staff or your Sales Representative before returning.

If approval is not given the return will not be accepted for credit.

All returned goods must be returned in original packaging and in a saleable condition. In certain cases restocking fees may apply.

Returns of refrigerated “cold chain” items will not be accepted. 



  • All orders over $200.00 excluding GST will be delivered freight free.
  • Freight charges may apply for bulky goods delivery.
  • For orders less than $200.00 exclusive of GST a delivery and handling fee of $15.95 + GST will apply.
  • “Cold Chain” orders under $400.00 will incur a $25.00 + GST freight charge.